Refund policy

At Remina, your satisfaction is our priority. Please review our policy below for information about refunds, returns, and replacements.

 

1. Damaged, Defective, or Incorrect Products

  • If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
  • Provide your order number, a clear photo of the product and packaging, and a brief description of the issue.
  • We will offer a replacement or a full refund at no extra cost.

 

2. Lost or Missing Orders

  • If your order does not arrive within the estimated delivery time, contact us for assistance.
  • We will investigate and provide a replacement or a refund if the package is confirmed lost by the carrier.

 

3. Change of Mind & Personalization Errors

  • Since most Remina products are custom-made and personalized, we cannot accept returns or refunds for change of mind or customer errors (e.g., wrong name, photo, or details provided).
  • Please double-check all personal information before submitting your order.

 

4. Cancellations & Order Changes

  • Orders can only be canceled or changed within 6 hours of purchase.
  • After this period, production begins and changes are no longer possible.

 

5. Refunds

  • Refunds are processed to your original payment method within 3–5 business days after approval.
  • Shipping costs are non-refundable except in cases of Remina’s error.

 

6. How to Request a Refund or Replacement

  • Submit your request through our form:
  • Include your order number and supporting details for the fastest resolution.

 

7. Exceptions

We cannot offer refunds or replacements if:

  • The request is made more than 7 days after delivery.
  • The product was used, washed, or damaged after delivery.
  • The delivery address provided was incorrect.

 

8. Need Assistance?

If you have any questions or concerns about your order, please contact us via this form
Our customer service team is always happy to help.

Thank you for choosing Remina. We value your trust and strive to provide meaningful gifts and excellent service!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us [CLICK HERE] .Please note that returns will need to be sent to the following address: 1111B S Governors Ave STE 37003
Dover, DE 19904

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question [CLICK HERE]


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us [CLICK HERE]

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us [CLICK HERE]. Please note that returns will need to be sent to the following address: 1111B S Governors Ave STE 37003
Dover, DE 19904

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question [CLICK HERE]


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us [CLICK HERE]